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Stop Cleaning Up Fraud. Start Seeing It Coming.
Listen to the episode →Many credit unions only catch fraud after the money’s gone. They budget for the cleanup, staff for the cleanup, build their whole defense around the cleanup, and it’s costing them far more…
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69 published-
Communities Don’t Form the Way They Did in 1934
Read the post →Credit unions were built around the people you knew. Your neighbors, your coworkers, the people you could not avoid. Now communities form on Discord…
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Is Your Member Experience Giving DMV Vibes?
Read the post →The experience is where trust gets made or broken. Credit unions have always assumed theirs was safe. But somewhere between the app that locks…
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Technology Moves in Dog Years
Read the post →Credit unions are signing fintech contracts faster than ever, building vendor relationships that would have been unimaginable ten years ago, and running networks that…
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OOPS! ALL MERGERS
Read the post →Somewhere out there is a credit union board that poured themselves a bowl of nutritious succession planning. Most boards just grabbed the wrong box.…
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I’m Not Lazy. I’m Just a Pessimist.
Read the post →Your team is not underperforming because they are lazy. They are underperforming because they stopped believing that what they do changes anything. That is…
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Your Community Impact Is Probably Not a Secret Worth Keeping
Read the post →Credit unions are feeding communities, funding scholarships, and keeping members out of payday loan cycles. The only people who know about it are other…
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We Keep Swiping Right On New Vendors When We Really Need Couples Therapy
Read the post →Every time a credit union has an unmet need, its ready to swipe right on a new vendor. But 450 matches later, nobody’s having…
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Dictators Don’t Make Great Merger Partners
Read the post →A $12.6 billion merger collapsed. The credit unions are now in court. And somewhere in the middle of it all, a CEO allegedly told…
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We’re Duct-Taping 25 Systems Together and Calling It Integration
Read the post →Nobody is buying bad technology on purpose. Credit unions are doing the best they can with cores that weren’t built for the world they’re…
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We Want You To Tell Us When Nothing Suspicious Is Happening
Read the post →The NCUA just launched a deregulation project. Credit union leaders are supposed to be celebrating. But when examiners are asking you to document every…
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Don’t Forget To Remove Your Prompt From That Next Email (LIVE from CU Intersect)
Read the post →There’s nothing wrong with using AI to speed up your work. But when you start relying on it to do your job, well, your…
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1995 Called, It Wants Its Compensation Package Back
Read the post →Your board thinks $100,000 is too much for a CEO because they never made more than $40,000 on the factory line. Your C-suite wants…